Return Policy
At Nevoriaa, we are committed to providing customers with a clear, transparent, and straightforward return and refund process.
We understand that purchasing decisions may change or that products may occasionally arrive with unexpected issues. This Return & Refund Policy explains our procedures for order cancellations, return requests, refund processing, and return shipping responsibilities.
Nevoriaa is operated by Pingdingshan Yiman Network Technology Co., Ltd., which manages our online store operations and customer support services.
1. Order Cancellations
If you wish to cancel an order, please contact our customer service team as soon as possible after completing your purchase.
Cancellation requests can only be accepted before the order enters processing, preparation, or fulfillment.
Once an order has entered packaging, fulfillment, or shipping arrangements, cancellation may no longer be available.
Once an order has been shipped, cancellation is no longer available. However, customers may request a return after delivery if the product meets the return eligibility requirements described in this Policy.
To request an order cancellation, please contact:
Email:
service@nevoriaa.com
Please include your order number and a brief explanation of your request.
2. Return Eligibility and Return Period
Customers may request a return for eligible products within:
14 calendar days from the date of delivery
To qualify for a return, products must generally meet the following requirements:
• The item must be unused and not damaged by the customer.
• The product must remain in its original condition.
• Original packaging, accessories, and included materials should be returned where applicable.
• Valid proof of purchase, such as an order number or order confirmation, must be provided.
All return requests must be submitted to Nevoriaa before any product is shipped back.
Please do not return products without receiving return authorization and instructions from our customer support team.
Unauthorized returns may not be accepted or processed.
These return conditions do not affect any consumer rights that cannot be excluded under applicable laws.
3. Returns for Personal Reasons
If you request a return because of:
• Change of mind
• Incorrect product selection
• Ordering mistake
• No longer wanting the product
You will generally be responsible for the applicable return shipping costs.
Return requests remain subject to the eligibility requirements described in this Policy.
4. Returns Due to Product Issues
If you receive a product that is:
• Damaged
• Defective
• Incorrect
• Missing parts
• Significantly different from the product description
Please contact our customer support team promptly.
After reviewing the situation, Nevoriaa will provide an appropriate solution, which may include:
• Replacement
• Refund
• Approved return
• Another suitable resolution
If the issue is caused by a fulfillment error, Nevoriaa will cover reasonable return shipping expenses.
5. How to Request a Return
To request a return, please contact:
Email:
service@nevoriaa.com
Please provide:
• Order number
• Product name or description
• Reason for return request
• Photos or videos if necessary to demonstrate the issue
Our team will review your request and provide return instructions if the return is approved.
Please do not ship products back until you receive confirmation from Nevoriaa.
6. Return Address and Shipping Instructions
Nevoriaa does not use one public return address for all orders.
After a return request has been reviewed and approved, our customer support team will provide the appropriate return address and shipping instructions.
The return destination may vary depending on:
• Product type
• Warehouse arrangements
• Fulfillment location
• Operational requirements
Please do not send returns to our registered business address unless specifically instructed by our customer support team.
7. Return Shipping Costs
Return shipping responsibilities depend on the reason for the return.
For customer-requested returns, including preference-based returns or ordering mistakes, customers are responsible for applicable return shipping costs.
For products that arrive damaged, defective, incorrect, incomplete, or materially different due to a fulfillment issue, Nevoriaa will cover reasonable return shipping expenses.
8. Restocking Fees
Nevoriaa does not charge restocking fees for approved returns.
9. Refund Processing
After an approved return has been received and reviewed, Nevoriaa will process the refund.
Approved refunds will generally be issued to the original payment method within:
5–10 business days after return review completion
Please note that banks, credit card companies, and payment providers may require additional processing time before funds appear in your account.
10. Delayed or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your original payment account.
- Contact your bank or payment provider.
- Contact Nevoriaa customer support if the issue remains unresolved.
Email:
Please provide your order number and refund details so we can assist you.
11. Contact Information
For questions regarding cancellations, returns, refunds, or this Policy, please contact:
Brand Name:
Nevoriaa
Legal Operating Company:
Pingdingshan Yiman Network Technology Co., Ltd.
Official Website:
nevoriaa.com
Business Address:
Room 1331, 13th Floor, Citizen Service Center, Fengxue Road Subdistrict, Ruzhou City, Pingdingshan City, Henan Province, China
Customer Support Email:
Business Phone:
+86 375 6667003
Customer Service Hours:
9:00 AM – 6:00 PM Pacific Time (PT)
Nevoriaa is operated by Pingdingshan Yiman Network Technology Co., Ltd., which manages store operations, customer support, and return and refund coordination.
We aim to provide customers with clear procedures and practical assistance throughout the return and refund process.