Contact Us

Thank you for visiting nuvelliai.

Our online store is operated by Guangzhou Tengte Media Technology Co., Ltd., which oversees store operations and customer service for purchases made through nuvelliai.com.

We aim to make your shopping experience as clear and convenient as possible by providing helpful information and support throughout the purchasing process. Whether you have a question about a product, need assistance with an order, or would like clarification about a store policy, our customer service team is here to help.

1. Customer Support Services

Our team can assist with a range of questions and concerns related to shopping at nuvelliai, including:

  • Product details, specifications, and availability.

  • Order confirmations and purchase information.

  • Payment questions and checkout issues.

  • Order processing and shipping information.

  • Package tracking and delivery status.

  • Requests to modify or cancel eligible orders.

  • Return instructions and refund inquiries.

  • Reports involving damaged, defective, incorrect, incomplete, or missing items.

  • Questions about our store policies and other purchase-related matters.

If your inquiry concerns an existing order, please include your order number and a short explanation of the issue. Depending on the circumstances, photographs, videos, tracking information, or payment confirmation may help us investigate your request.

Please provide only the information needed to address your inquiry.

2. Contact Information

For questions about products, purchases, delivery, returns, refunds, or other store-related matters, you can reach our customer service team through the following channels.

Customer Support Email: service@nuvelliai.com

Business Phone: +86 20 2810 8813

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time (PT)

You may send an email at any time. Messages received outside our regular service hours will be reviewed during the next available service period.

Response and resolution times may vary depending on the nature of the inquiry and whether additional information or coordination is required.

3. Business and Store Information

Brand Name: nuvelliai

Legal Operating Company: Guangzhou Tengte Media Technology Co., Ltd.

Official Website: https://nuvelliai.com

Business Address: Room E3177, Area C, 3rd Floor, Building 3, No. 539 Shibei Industrial Road, Dashi Street, Panyu District, Guangzhou, Guangdong, China

Customer Support Email: service@nuvelliai.com

Business Phone: +86 20 2810 8813

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time (PT)

nuvelliai is operated by Guangzhou Tengte Media Technology Co., Ltd., which manages the online store, coordinates order-related operations, and oversees customer support services.

4. How We Process Customer Inquiries

We review incoming requests based on the information provided and the type of assistance needed. Our team will work to explain the relevant procedures and identify appropriate next steps.

Some matters may require additional investigation or processing time, including:

  • Delayed shipments and delivery inquiries.

  • Payment status checks and transaction verification.

  • Order modification and cancellation requests.

  • Return authorization and product condition assessments.

  • Refund reviews and payment provider processing.

  • Missing parcels or reports of damaged or incorrect products.

  • Requests received during weekends, public holidays, or periods of higher inquiry volume.

To help us assist you efficiently, please ensure that your contact details are accurate and include your order number whenever it applies.

For your protection, do not send passwords, full payment card numbers, or other unnecessary sensitive financial information in customer service messages.

5. Our Approach to Customer Service

At nuvelliai, we value clear communication, practical guidance, and a straightforward support process.

We aim to help customers understand product information, obtain updates about their purchases, and navigate relevant store procedures when questions or issues arise.

Depending on the situation, our team may coordinate with shipping carriers, payment providers, or other relevant service partners to review an inquiry. Some requests may take additional time to resolve, and we will provide guidance based on the information available.

We appreciate your choosing nuvelliai. If you need assistance with a purchase or have a question about our services, please contact us using the details provided above.